terms of service

Article 1 ( Application of these Terms )

1. These Terms of Use (hereinafter referred to as the "Terms") shall apply to all relationships between Hokkaido Development Group Co., Ltd. (hereinafter referred to as the "Company") and Members (defined in the following article) regarding the use of the Service (defined in the following article).

2. Members shall agree to these terms and conditions before using this service.

3. The Company may change these Terms from time to time in any of the following cases. In such cases, the contents of the terms of use of the Service by Members shall be governed by the changed Terms of Use.

(1) When the change to these Terms and Conditions is in the general interest of the Members.

(2) When the change to these Terms and Conditions does not conflict with the purpose of this Agreement, and there is a need for the change and the content of the change is appropriate and reasonable.

4. If the Company makes any changes as set forth in the preceding paragraph, the Company will provide Members with a notice period of at least 14 days beforehand, and will publicly announce the content of the revised Terms of Use and the date on which the changes will come into effect. The changes to these Terms of Use will come into effect upon the expiration of the notice period.

Article 2 ( Definition of Terms )

The terms used in these Terms and Conditions shall be defined as follows:

(1) “Member” refers to an individual who has registered as a member of this Service in accordance with the provisions of Article 3.

(2) "Member Information" refers to the information registered by a Member.

(3 "Purchase Contract" refers to the purchase contract for this Product established between the Member and our company.

(4) "This Service" refers to the EC service provided by our company under the domain "hokkaidoor.com" (including the changed domain if the domain is changed for any reason).

(5) "This Product" refers to the products that we sell to members through this service.

Article 3 ( Member Information )

Membership registration is required to use this service. Please observe the following conditions for membership registration.

(1) When registering for this service, you will need to submit the information required for registration via the internet in the format specified by our company from the member information registration screen provided by this service.

(2) If the information is sent without any problem, the Company will consider the person to have been accepted as a member of the Service. Those who wish to register must enter true and accurate information about themselves. Furthermore, the Company may delete any account that the Company reasonably determines to be inaccurate and untrue without the member's consent.

(3) Member information registered through this service, regardless of whether it is made public or private, will be held and managed in accordance with the privacy policy established by our company ( https://hokkaidoor.com/pages/Privacy Policy ), and Members agree to this.

(4) Members are responsible for the use and management of their own information.

(5) Each Member shall be responsible for all actions and consequences that occur under his/her Member user ID, regardless of whether or not they are performed by the Member himself/herself.

(6) We may, at our discretion, use and disclose any information, data, etc. provided to us by members as statistical information in a form that does not identify individuals, and members may not object to this.

Article 4 ( Membership Qualifications )

If any of the following circumstances apply to a member, the Company may suspend the member's use of the Service or cancel the member's membership. The Company shall not be liable for any damages incurred by the member as a result of measures taken by the Company pursuant to this paragraph.

(1) If inappropriate information is being sent

(2) If the User has used or attempted to use the Service for a purpose or in a manner that may cause damage to the Company, other Members, or other third parties.

(3) If the person is a minor, an adult ward, a person under curatorship, or a person under assistance and has not obtained the consent of a legal representative, guardian, curator, or assistant.

(4) If the Company determines that you are a member of an antisocial force (meaning an organized crime group, a member of an organized crime group, a right-wing group, an antisocial force, or any other person equivalent thereto; the same applies below), or that you have some kind of interaction or involvement with an antisocial force, such as cooperating with or participating in the maintenance, operation or management of an antisocial force through funding or other means.

(5) If there is any unauthorized use of your password or user ID.

(6) If there is any falsehood, error or omission in any part or whole of the Member Information

(7) If you have not used the Service for 12 months or more and have not responded to any communications from us

(8) If there is any act in violation of these Terms and Conditions.

(9) If you have previously been cancelled as a member of this service or any other service of our company

(10) If you interfere with the operation of the Service, regardless of the means

(11) If a party suspends or becomes unable to make payments, or if a petition for the commencement of bankruptcy proceedings or similar proceedings is filed

(12) When a bill or check that the person issued or accepted is dishonored, or when the person is subject to a disposition to suspend transactions with a bill clearing house or other similar measures.

(13) When a petition for seizure, provisional seizure, provisional disposition, compulsory execution or auction has been filed.

(14) If you are subject to disposition for default on taxes and public charges

(15) In case of death

(16) Any other case in which the Company has a reasonable basis to determine that it is inappropriate to continue your registration as a member.

Article 5 ( Member Passwords and User IDs )

1. Members shall manage their own passwords and user IDs used when logging in to this service under their own responsibility.

2. We shall not be liable for any unauthorized use of a password or user ID due to reasons such as the password or user ID being leaked to a third party outside of this service.

3. Members may not transfer or allow a third party to use the email address, password or user ID registered as member information.

4. If a member causes damage to the Company and the Service by violating any of the preceding paragraphs, the member shall bear full responsibility.

Article 6 (Conducting medical interviews, etc.)

When a Registered User purchases a product through the online product sales service, he/she may be required to answer questions and other inquiries in accordance with the initial procedures. The Registered User agrees in advance to comply with such questions and inquiries.

Article 7 (Establishment and Cancellation of Purchase Agreement)

1. A purchase contract is established when a Registered User places an order and the Company accepts it. The Company's acceptance is deemed to have been made when the Registered User is notified by email that the ordered product has been shipped. The Company may, at its discretion, not give such acceptance, and shall not be liable for any damages incurred by the Registered User as a result of the Company's failure to give acceptance.

2. If the Company has not expressed its intention to accept the terms of the Agreement pursuant to the preceding paragraph, and the Registered User has already paid for the Product, the Company shall refund the said amount to the Registered User. In this case, the Registered User shall bear the costs required for the refund.

3. The price of the product in a purchase contract shall be the amount displayed at the time the Registered User places the order.

4. The user may cancel the order until the product is shipped by the company. However, for regular purchases, the cancellation policy shall be as set forth in Article 8.

5. If any of the following events occur, the Company may cancel all or part of the Purchase Agreement without prior notice or warning. The Company shall not be liable for any damages incurred by the Registered User as a result of such cancellation.

(1) When production of the product under the purchase contract has been discontinued

(2) If the Company has displayed an incorrect price

(3) Any other case in which the Company determines, based on reasonable grounds, that it is appropriate to cancel the Purchase Agreement.

Article 8 (Handling of Returns, etc.)

1. If the product is damaged (defective), the wrong product, or other reasons attributable to our company are the responsibility of the member, the member may return the product. In this case, the member may choose to cancel the purchase contract and request a refund, or to request re-delivery without canceling the purchase contract, by contacting our company within 7 days of the product being delivered. All costs required for return, refund, and re-delivery under this section shall be borne by our company.

2. In addition to the provisions of the preceding paragraph, Members may return Products by contacting us within seven days of delivery, in accordance with the procedures separately specified by our company, except for the Products listed below. However, all costs, including shipping fees, for returns based on this paragraph shall be borne by the Member.

(1) Products that have been opened or used

(2) Products that have been damaged or soiled by the customer

(3) If you accidentally purchase a different product

(4) Products whose packaging has been damaged or soiled during delivery, but whose contents remain intact

(5) Any other products that the Company reasonably determines are inappropriate for return.

Article 9 (Delivery)

1. Shipping fees for this product will be listed on the product purchase page, based on the shipping partner's regulations.

2. The delivery of the Product shall be completed when the Product is delivered to the location designated by the Member when placing the order and the Member or a person related to the Member receives the Product. If the Product is delivered to a delivery box or other facility where parcels can be stored, the delivery shall also be considered completed when the Product is deposited in said facility.

3. If the delivery of the Product is not completed within seven days of delivery (including cases where the Member is absent) due to reasons on the Member's side without any justifiable reason, the purchase contract for the Product will be deemed to have been terminated. In this case, the Member will be responsible for the costs of shipping and storing the Product.

4. The designated delivery time is merely a guideline for when the Company will deliver the Product to the Member, and does not guarantee that the Product will be delivered within that time period. Therefore, the Company shall not bear any responsibility whatsoever if the Product cannot be delivered within the time designated by the Member.

Article 10 (Payment)

1. Members shall pay the price of the Product specified on the Service by the method and time separately specified by the Company. For subscription purchases, the price of the Product shall be automatically paid during the validity period, and Members shall not object to this.

2. We shall not be liable for any disputes that arise between a member and a credit card company or other payment service provider.

3. If the Member delays payment of the price of this Product, the Member shall pay to the Company late payment charges at the rate of 14.6% per annum.

Article 11 (Transfer of Ownership)

Ownership of the Product will be transferred to the Member upon receipt of the Product.

Article 12 (Risk Allocation)

1. If any loss or damage occurs to all or any part of the product before the delivery of the product is completed, the Company shall be responsible for such loss or damage, except in cases where such loss or damage is attributable to the Registered User.

2. If any part or whole of the Product is lost or damaged after delivery, the Member shall be responsible for such loss or damage, except in cases where such loss or damage is attributable to our company.

Article 13 ( Withdrawal )​

1. To cancel your membership, you must submit an application at the designated location specified by the Service, and your application will be considered accepted at the time the data is sent to our company.

2. Even if a member cancels his/her membership, any purchase contract that has already been concluded will remain valid.

Article 14 ( Disclaimer )​

1. Our company may provide medical consultations through this service, but under no circumstances shall we be obligated to provide medical examinations or other medical services, and we shall not be liable for any damages incurred by a member as a result of our company not providing medical examinations or other medical services to the member. Furthermore, members shall use this service at their own risk and visit a medical institution as necessary, and our company shall not be liable for any damages incurred by a member as a result of the member not visiting a medical institution.

2. We shall not be liable for any actions or results based on the information provided by this service (including posted information, information listed on this service, external information such as books introduced, and information in links; the same applies below).

3. The Company shall not be obligated to manage or delete any information posted within the Service.

4. We do not guarantee the accuracy or completeness of the information provided by this Service.

5.Registered Users shall take the Products provided by this Service, which are pharmaceutical products, in accordance with the dosage and administration instructions.Our company shall not be held responsible for any accidents that occur when a pharmaceutical product is taken in violation of the dosage and administration instructions or precautions provided by our company during the medical interview under Article 6.

6. This service may be linked to other services provided by our company, but we do not guarantee such linkage, and even if this service cannot be linked to the other services, our company will not bear any responsibility. In the event that this service is linked to the other services, members shall comply with the terms of use of the other services at their own expense and responsibility.

7. This service may link with services provided by other businesses (hereinafter referred to as "External Services"), but such linkage is not guaranteed, and the Company shall not be held liable in any way if the Service is unable to link with the External Service. In the event that this service links with the External Service, the Member shall comply with the terms of use of the relevant service at his/her own expense and responsibility, and even if a dispute arises between the Member and the External Service Provider, the Company shall not be held liable in any way for such dispute.

8. If a Member causes damage to the Company by violating these Terms and Conditions or in connection with the use of the Service, the Member must compensate the Company for such damage.

9. Members shall use the Service at their own risk and shall deal with any disputes or claims for damages with other Members or other third parties regarding actions taken through the Service at their own expense and responsibility.

10. With regard to data stored by the Company, the Company shall not guarantee the contents of the data stored, except in cases where the Company is guilty of willful misconduct or gross negligence. Furthermore, the Company shall not be held liable for any disputes or damages arising from the loss of data stored in the Service or server operation stoppage, except in cases where the Company is guilty of willful misconduct or gross negligence.

11. Each Member shall investigate, at his/her own responsibility and expense, whether or not the use of this Service constitutes a violation of any laws and regulations, internal rules of industry associations, etc., applicable to the Member, and the Company makes no guarantee that the Member's use of this Service will comply with any laws and regulations, internal rules of industry associations, etc., applicable to the Member.

12. In the event that the Company is liable for damages to the Member notwithstanding this Article or other provisions exempting the Company from liability for damages due to application of the Consumer Contract Act or other reasons (including cases in which the Company is obligated to pay damages due to the provisions in these Terms and Conditions exempting the Company from liability being deemed invalid. For the avoidance of doubt, the provisions in these Terms and Conditions exempting the Company from liability are intended to stipulate cases in which the Company is deemed to have no intention or negligence), the Company's liability for damages shall be limited to 5,000 yen. However, if the Company causes damages to the Member due to the Company's intention or gross negligence, the Company shall compensate the Member for damages to the extent that a reasonable causal relationship with the Company's intention or gross negligence is recognized. The provisions of this paragraph shall take precedence over other provisions of these Terms and Conditions.

Article 15 ( Temporary Interruption of the Service, etc. )

1. We reserve the right to suspend provision of the Service for the following reasons without prior notice to Members.

(1) When carrying out maintenance, inspection, or repairs on the system of this Service

(2) When performing maintenance and inspection of equipment required for the operation of the Service

(3) When there is a problem with the system equipment due to fire, power outage, etc.

(4) When the provision of services becomes impossible due to natural disasters, war, unrest, labor disputes, etc.

(5) Any other case in which the Company reasonably determines that it is necessary to suspend the provision of the Service for operational or technical reasons.

2. We may terminate the provision of this service at our convenience.

3. We shall not be liable for any damages incurred by a member as a result of any measures taken by us pursuant to this Article.

Article 16 ( Prohibited Acts )

1. When members use this service, the following acts are prohibited.

(1) Any act violating these Terms of Use

(2) Any act that is linked or implies a criminal act

(3) Any act that encourages or promotes criminal activity

(4) Disclosing any personally identifiable information about other members or third parties

(5) Any action that causes harm to other members or third parties

(6) Posting any content that the Company determines to be obscene, child pornography, or child abuse

(7) Sending information for the purpose of meeting members of the opposite sex who the person has not met

(8) Impersonating another person and using the Service

(9) Any act that violates laws and regulations

(10) Any unauthorized attack on the infrastructure of the Service

(11) Intentionally placing a strain on the system of the Service

(12) Any act that creates a financial interest in any way other than as approved by the Company

(13) Soliciting for organizations, services, or activities unrelated to the Service

(14) Any act of infringing the intellectual property rights of a third party.

(15) Defamatory acts against other members or third parties

(16) Possession of multiple membership accounts by a single member for fraudulent purposes

(17) Advertising, publicity, solicitation, etc. to a third party without permission from the Company

(18) Any action that interferes with the operation of the Service

(19) Any act that infringes or may infringe the copyrights, trademarks, or other intellectual property rights of the Company, its members, or any third party.

(20) Any act violating the Act on Ensuring the Quality, Efficacy and Safety of Pharmaceuticals, Medical Devices, etc.

(21) Making statements about specific efficacy of specific health foods, etc.

(22) Purchasing the Product for the purpose of reselling it

(23) Any other act that the Company reasonably determines to be inappropriate

2. If the Company determines based on reasonable grounds that the transmission of information by a member in this service falls under any of the items in the preceding paragraph, or is likely to fall under such items, the Company may delete all or part of the said information without prior notice to the member. The Company shall not be liable for any damages incurred by the member as a result of measures taken by the Company pursuant to this paragraph.

Article 17 ( Confidentiality )​

1. In these Terms and Conditions, "Confidential Information" means all information related to the Company's technology, sales, operations, finances, organization, and other matters that is provided or disclosed to the Member by the Company or that the Member becomes aware of in relation to the Service. However, the following information is excluded from confidential information: (1) information that was already publicly known or that the Member already knew at the time it was provided or disclosed by the Company or the Member became aware of it, (2) information that became publicly known through publications or other means through no fault of the Member after it was provided or disclosed by the Company or the Member became aware of it, (3) information that the Member lawfully obtained without being subject to any confidentiality obligation from a third party with the authority to provide or disclose it, (4) information that the Member independently developed without relying on confidential information, and (5) information that the Member has confirmed in writing that confidentiality is not required.

2. Members shall use confidential information only for the purpose of using the Service, and shall not provide, disclose, or leak the Company's confidential information to any third party without the Company's written consent.

3. Notwithstanding the provisions of paragraph 2, a Member may disclose Confidential Information based on the law, or an order, request or demand from a court or government agency. However, if such order, request or demand is received, the Member must promptly notify the Company to that effect.

4. If a Member reproduces documents or magnetic recording media containing confidential information, the Member must obtain the Company's prior written consent and must manage the reproductions strictly in accordance with paragraph 2.

5. Whenever requested by the Company, the Member must, without delay and in accordance with the Company's instructions, return or destroy the Confidential Information, as well as any documents or other recording media that contain or contain the Confidential Information, and all copies thereof.

Article 18 ( Notification and Contact )

1. When a member contacts the Company, the member must do so using the form and email designated by the Company. We will not accept any contact other than the contact information listed on this service.

2. The Company will contact the Member by posting on the Service or by email to the Member, etc. However, the Company shall not be liable for any disadvantages incurred in the event that the Member does not provide accurate contact information.

Article 19 ( Assignment of these Terms )

1. A Member may not assign, transfer, pledge as security or otherwise dispose of his/her contractual status and rights and obligations under these Terms and Conditions to a third party without the prior written consent of the Company.

2. In the event that the Company transfers the business related to the Service to another company, the Company may transfer the contractual status and rights and obligations under these Terms and Conditions, as well as Member Information and other customer information, to the transferee of the business, and the Member shall be deemed to have consented to such transfer in advance under this paragraph. Note that the business transfer stipulated in this paragraph includes not only normal business transfers, but also company splits and any other cases in which the business is transferred.

Article 20 ( Severability )​

If any provision or part of any provision of these Terms and Conditions is determined to be invalid or unenforceable pursuant to the Consumer Contract Act or other laws and regulations, the remaining provisions of these Terms and Conditions and the remaining parts of the provision that is determined to be invalid or unenforceable will continue in full force and effect, and the Company and the Members will endeavor to revise the invalid or unenforceable provision or part to the extent necessary to make it lawful and enforceable, and to ensure the intent of the invalid or unenforceable provision or part and the legal and economic effects of the same.

Article 21 ( Governing Law and Jurisdiction )

These terms and conditions shall be governed by and construed in accordance with the laws of Japan. In the event of any litigation between the Company and a Member, the Sapporo District Court shall be the court of first instance with exclusive jurisdiction.

[Established on September 20, 2022]