Description based on the Specified Commercial Transactions Act
Distributor
Company name: Hokkaido Development Group Co., Ltd.
Person in charge: Takahashi Takayuki
Location: 4F Hiragishi Grand Building, Toyohira-ku, Sapporo, Hokkaido
Phone number: 011-850-9156
Email: koukin@hdgroup.jp
Product price
It is listed for each product.
Expenses required other than the price of the product
Consumption tax: Included in the displayed price
Shipping fee: It is stated on the purchase confirmation page.
Payment timing and payment method
(1) Normal circumstances (online product sales service)
Payment Methods: The following payment methods are available:
Credit cards: Visa / Mastercard / American Express / JCB
Cashless payment: Shop Pay / Apple Pay / Google Pay
Payment period: The payment period for each payment method is as follows:
Credit card payments
Once your order is complete, you will be charged immediately in one lump sum. The date of the withdrawal will be determined by your contract with the credit card company.
In case of cashless payment
Once your order is complete, we will charge your order via Shop Pay, Apple Pay, or Google Pay, whichever payment method you have selected.
The date of withdrawal from your account will be determined by the contract between you and the credit card company.
Product delivery time
Shipped within 7 days from the next business day after order received, shipped within 7 days after arrival if out of stock
About returns etc.
(1) When the reason is due to our company's fault, such as damage to the product (defective product) or incorrect product.
By contacting us within 7 days after the product is delivered, you can choose to cancel the purchase contract and request a refund, or to request a re-delivery without canceling the purchase contract. All costs for return, refund and re-delivery will be borne by our company.
(2) Other cases
You may return products by contacting us within 7 days of delivery, following the procedures separately specified by us, except for the following products, etc. However, you shall be responsible for all costs associated with the return, including shipping fees.
① Products that have been opened or used ② Products that have been damaged or soiled by the customer ③ Products that have been mistakenly purchased ④ Products whose packaging has been damaged or soiled during delivery, but the contents are intact ⑤ Other products that the company determines are not appropriate for return for reasonable reasons
Conditions for cancelling your order
After placing an order, you can cancel the order before the product is shipped. If you wish to cancel, please follow the cancellation procedure from the button below.
Click here to cancel your order
Our Liability for Damages
Subject to the Terms of Use ( https://hokkaidoor.com/pages/Terms-of-Use ).
Other terms and conditions of sale
Products can only be shipped to addresses within Japan. Please check the product page for other conditions.
Matters concerning the validity period of application
If there is a certain application deadline for a campaign, etc., this will be displayed on the product page.
About pharmaceutical stores
License category: Retail store
Information to be stated on the license (name of the business owner, store name, location, local government, etc.)
License number: No. 3-68
Publication date: August 25, 2020
Validity date: August 25, 2020 - August 24, 2020
Registered owner: Hokkaido Development Group Co., Ltd.
Store name: HOKKAIDOOR
Store location: 1-10-21 Kotobuki, Chitose City, Hokkaido
Local government: Chitose Public Health Center, Hokkaido
Information on the notification of specific sales (internet sales)
Notification date: September 2020
Report to: Chitose Public Health Center, Hokkaido
Name of pharmacy/store manager
Store Manager: Luo Qian
Names and duties of registered salespeople working at the store
Registered Salesperson
Akane Ra: Sales, consultation, etc.
Registered salesperson working conditions
Akane Luo: Monday, Tuesday, Wednesday, Thursday, Friday
Classification of over-the-counter drugs handled
Designated Category 2 OTC drugs, Category 2 OTC drugs, Category 3 OTC drugs
Explanation of how employees are distinguished by name tags, etc.
Registered Salesperson: "Registered Salesperson" name tag and white lab coat
If there are times when orders are accepted only, those times
We accept orders 24 hours a day, 365 days a year.
If the store opening hours and online sales hours are different,
Store hours: Monday to Friday 10:00 to 18:00
Online drug sales hours (hours when a registered salesperson is on-site)
Every Monday to Friday 10:00-18:00
Contact details for regular consultations and emergencies
telephone number:
Consultation hours: Monday to Friday 10:00 to 18:00
Expiration date of medicines handled
All pharmaceutical products sold have a shelf life of at least 30 days.
Definitions and explanations of "Class 1 to 3"
Prescription drugs
Among the pharmaceuticals listed in 1 to 4 below (excluding those intended for use exclusively on animals), those whose efficacy and effects do not have significant effects on the human body, that are intended for use by consumers at the discretion of the consumer based on information provided by pharmacists or other medical professionals, and that require face-to-face information provision by a pharmacist and guidance based on pharmaceutical knowledge for their proper use, are designated by the Minister of Health, Labour and Welfare after hearing the opinion of the Pharmaceutical Affairs and Food Sanitation Council.
1. A pharmaceutical that falls under Article 14, Paragraph 8 of the Pharmaceuticals and Medical Devices Act at the time of application for approval of its manufacture and sale, and for which the period specified by the Ministry of Health, Labour and Welfare Ordinance has not yet elapsed since receiving approval for said application.
2. A pharmaceutical product that is recognized at the time of application for approval of its manufacture and sale as having the same active ingredients, quantity, usage, dosage, efficacy, effects, etc. as the pharmaceutical product listed in 1, and for which the period specified by the Ministry of Health, Labour and Welfare Ordinance has not yet elapsed since receiving approval for said application.
3. Poisonous drugs as stipulated in Article 44, Paragraph 1 of the Pharmaceuticals and Medical Devices Act
4. Possible harmful substances as defined in Article 44, Paragraph 2 of the Pharmaceuticals and Medical Devices Act
Category 1 OTC drug
Among the pharmaceuticals whose side effects, etc. may cause health damage to the extent that they interfere with daily life, those designated by the Minister of Health, Labour and Welfare as those requiring special caution in their use, and those that fall under Article 14, Paragraph 8 in relation to applications for approval of their manufacture and sale, and for which the period specified by the Ministry of Health, Labour and Welfare Ordinance has not yet elapsed since the approval of said application (pharmaceuticals with particularly high risk)
Category 2 OTC drug
Pharmaceuticals (excluding Category 1 pharmaceuticals) that may cause adverse effects on health that interfere with daily life and that are designated by the Minister of Health, Labour and Welfare (pharmaceuticals with a relatively high risk)
Designated Category 2 OTC drug
Category 2 OTC drugs are designated by the Minister of Health, Labour and Welfare as requiring special caution. OTC drugs that pose a high risk of health damage due to interactions or patient background, or that contain addictive or habit-forming ingredients, are classified as "designated category 2 OTC drugs."
Category 3 OTC drug
Over-the-counter drugs other than Category 1 and Category 2 OTC drugs.
Pharmaceuticals that have a relatively low risk of causing physical discomfort, but not to the extent that they interfere with daily life.
Explanation of labeling and information provision for products requiring guidance, Class 1 to Class 3
For each risk category of the over-the-counter drug, the words "Class 2 OTC drug" or "Class 3 OTC drug" are written and boxed. For Class 2 OTC drugs that require special caution, the character "2" is boxed. The label is written on the drug's direct container or direct packaging.
In addition, if the markings on the immediate container or immediate encapsulation are not visible from the outside, they shall also be written on the outer container or outer encapsulation.
Explanation of information provision and guidance for those requiring guidance, Class 1 to Class 3
Prescription drugs: Not listed.
Category 1 OTC drugs: Not listed.
Class 2 OTC drugs: Pharmacists or registered drug sellers will endeavor to provide the necessary information.
Category 3 pharmaceuticals: Pharmacists or registered distributors will endeavor to provide the necessary information.
Explanations of the labels on sales sites for designated Category 2 products, as well as labels encouraging confirmation of contraindications and consultation with a specialist
The website displays the designated Category 2 OTC drugs for each product. In addition, for all designated Category 2 OTC drugs, there are indications and warnings to encourage confirmation of contraindications. In particular, for children, elderly people, and others, if the contraindications listed on the product page apply, there is a risk of serious side effects, so please consult a pharmacist or registered distributor.
Explanation of the display on over-the-counter drug sales sites
The following information is displayed according to the risk category and pharmacological effect of prescription-only drugs, Class 1 OTC drugs, designated Class 2 OTC drugs, Class 2 OTC drugs, and Class 3 OTC drugs.
Prescription drugs are not listed.
Category 1 drugs are not listed.
Designated Category 2 OTC drugs are... "Designated Category 2 OTC drugs"
Class 2 OTC drugs are... "Class 2 OTC drugs"
Category 3 OTC drugs are... "Category 3 OTC drugs"
Explanation of the display of prescription drugs and over-the-counter drugs (physical stores)
Drugs classified by risk will be displayed according to the risk. If an expert is not present, the drug section will be closed (sales are not permitted during closure).
* Over-the-counter drugs available at physical stores: designated Class 2 drugs, Class 2 drugs, and Class 3 drugs
1. Display by risk
- Products with the same medicinal effect (for example, gastrointestinal medicines and eye drops) will be displayed together according to the risk they pose, to avoid mixing risks.
2. Display of prescription drugs and Category 1 drugs
- Not sold in our store.
3. Display of designated Category 2 OTC drugs, Category 2 OTC drugs, and Category 3 OTC drugs
-Displayed in licensed drug sales areas.
Explanation of the Side Effect Relief System
Pharmaceutical Damage Relief System
This system provides relief to those who have suffered serious health damage, such as illness or disability requiring hospitalization, due to side effects from medicines despite their proper use, by providing medical expenses, medical allowances, disability pensions, etc. For information on the certification criteria and procedures for relief, please contact the following.
Contact: Pharmaceuticals and Medical Devices Agency
Relief System Consultation Desk: 0120-149-931
Reception hours: Monday to Friday (excluding public holidays and the New Year holidays) 9:00 to 17:00
Website: https://www.pmda.go.jp/kenkouhigai.html
Measures to ensure the proper handling of personal information
1. We obtain personal information from customers with their consent when creating sales records.
2. The personal information acquired will be managed safely in accordance with relevant laws and regulations and our company's rules and operations.
Other necessary information
1. When a registered salesperson is not present, the licensed drug sales area will be closed and drugs will not be sold.
2. Please make efforts to purchase medicines and use them correctly.
3. Do not throw away the package insert included in the medicine package. Keep it as long as you still have the medicine so that you can refer to it if necessary.
4.The products sold on this website can also be purchased in physical stores.
5.This site does not sell any medicines other than over-the-counter medicines.
6. If you have any complaints that cannot be resolved at the store, please contact the following:
Government office
Chitose Public Health Center, Hokkaido
Phone: 0123-23-3175
Industry contact point
Customer Complaints Center (Complaints Desk)
TEL: 045-474-4700
Consultation by email: otc-kujyou-soudan@yakken-ctr.jp
General medicine display status
[Store exterior]
